If you are required to complete the Singapore Citizenship Journey, you may log into the portal with your Singpass 3 working days after the letter has been issued to you. For example, if the letter is dated on a Friday, you may log in from the following Wednesday onwards. However, if you are still unable to log in after 3 working days, you may click here for the online contact form, or email us at admin@sgjourney.gov.sg to contact us and we will assist you. Please provide your full name, application reference number (ROC-XXXX-APP-XXXXXXXXX), and the date of your Approval-in-Principle letter in the form or your email.